Improvement Consulting for the Health Industry
“We don’t ‘intend’ or ‘aim to’, but deliver Our USPs:”
Supportive Services Offering:
Proven Track Record
Ascribe Management Consulting
PricewaterhouseCoopers – Senior Healthcare Consultant and Partner Manager
NHS Connecting for Health – Business Change Consultant
Adelaide and Meath University Hospital Dublin – Process Improvement Consultant
Working as an external consultant, Cindy improved throughput for the Emergency Department of a major Dublin Academic teaching hospital through the application of Lean techniques. Starting with the high-level value stream, she worked closely with all key stakeholders from front-line staff to the CEO to identify, assess and realise the benefits of Lean thinking for the Emergency Department. She identified and removed ‘waste’ (time, materials and movement) and supported the implementation of workarounds. As a result, patients now flow smoothly through the entire emergency care process and waiting times are greatly reduced. The hospital is now better able to demonstrate to commissioners that their provider arm is implementing real service improvements and is becoming more customer-focused as an organisation.
Dr Horacio E Oduber Hospital, Aruba (Caribbean) – A&E department manager
While managing this major A&E department, Cindy identified and initiated significant departmental transformation. Cindy implemented a Manchester Triage system to increase the value-add time and reduce waste for the patient and increase clinical effectiveness. In addition, she introduced the acquisition of local GP services to deal with non-emergency attendances.
Starting with a comprehensive assessment of service performance, a programme of ongoing frontline staff involvement led to process bottlenecks being identified and removed effectively. This project delivered a core team of skilled individuals within a sustainable transformed service, as well as significant reductions in patient waiting times, delays and clinical risk, but most importantly, an improvement of clinical outcomes.
Acute Trusts – Bed Management and Nursing Manager
Using Lean techniques, Cindy assessed the patient journey throughout the hospital from a bed management perspective. To streamline the process and support a better patient flow, she launched the ‘discharge lounge’ initiative, reducing both waiting times and delays at the front-end. She based her work on removing non-value added activities such as unnecessary waiting, batching, transportation, non-value added processing, excess motion and underutilised staff.
A Mixed Method Study on Operational Efficiency Within an Acute Hospital Accident and Emergency Department, Identifying Factors that Influence the Patient Flow through Staff Involvement. (Health Services Management Research Journal, October 2009).Using mixed methods to identify factors influencing patient flow
A systematic Literature Review on Managing Change in Healthcare. (2006) co-authored with the Director of the Department of Health Policy and Management of Trinity College Dublin, Eilish McAuliffe, PhD.Guiding change in the Irish health system
"From University Hospital to Tropical Aruba, from Swiss Topcare to… An Enriching Journey!" Published in Newsletter University Hospital Ghent (2004)".
"An adventure abroad. From Caribbean Papiamento to Swiss hospitality", published for Scholten Medical Recruitment in Dutch Health Care Management Magazines and later translated in Dutch and German (2003)
A milestone project that Cindy facilitated successfully during her time at PwC, was a diagnostic
review of a major academic teaching hospital following a significant challenge by the regulators
which was of keen interest to (inter)national media. She facilitated a number of workstreams
resulting in a shared report across the NHS and beyond and referred to as best practice.
Established in 2011, our company has grown from its initial NHS Management Consultancy offering, to now Property Mentoring and Executive & Life Coaching.
We contract under UK law but are operational world wide. We are not yet VAT registered and will always offer our clients best value for money.
With a Diploma of Life and Executive Coaching at the Centre of Professional and Personal Development Dublin.
Whether you are a house wife that wants to get back in business or a corporate woman requiring more careful work/life balance, you are at the right address!
With the strong professionalism of a multinational back ground (PricewaterhouseCoopers) and the heart of a local provider, she is bringing you a high quality service that is hard to beat. With a reliance on referrals and recommendations for the business, she goes for total customer satisfaction every time again!
“Cindy gets the best out of people, has a positive energy and an uplifting personality that is infectious to her international client base.”
- Mary Curran, Director of Centre for Professional and Personal Development